Hi, I'm Ravjot!
Fullstack Developer
Helping build reliable software solutions
Areas of Expertise
Specializing in creating seamless full-stack applications with modern technologies
Technical Expertise (IT)
Strong technical background with hands-on experience in troubleshooting, system maintenance, and implementing IT solutions to improve efficiency and reliability.
Customer Service & Support (CSS)
Skilled in resolving complex customer concerns efficiently while ensuring a positive, solution-focused experience.
Full-Stack Development
Building end-to-end web applications using modern technologies like React, Node.js, SpringBoot and Python.
Infrastructure Management
Managing and optimizing systems for both cloud and on-premise infrastructure, leveraging my extensive experience with Azure and AWS.
Collaboration Process Begins
Communication
Clear and consistent communication throughout the project lifecycle
Design & Development
Iterative development process with regular updates and feedback
Review & Finalize
Thorough testing and refinement before project completion
About Me
Full Stack Developer and IT Specialist with a well-rounded background in software development, technical support, and systems troubleshooting. Iām passionate about building efficient, user-centric web applications ā from concept to deployment ā while ensuring reliability across both front-end and back-end environments.
With a foundation in IT support and customer-facing roles, I bring strong communication skills and a solution-driven mindset to every project. I actively integrate AI tools to accelerate workflows, improve efficiency, and enhance functionality. Currently, Iām expanding my expertise into cloud and network engineering, driven by a desire to stay at the forefront of modern technology.
Passionate to Innovate
Show Room
My journey of projects, certifications, and technical expertise.
Technical Support Expert
Kaseya- Delivering expert-level technical support on ConnectBooster payment solutions software, ensuring seamless operations and training for MSPs and MMEs clients.
- Supporting and troubleshooting software integrations with PSA/CRM platforms, accounting systems, and payment gateway APIs to maintain transaction processing and service delivery.
- Achieved 84% First Day Resolution (FDR) on customer issues, with a sustained weekly average of 50%+, exceeding support benchmarks.
May 2025 - Present
AI Software Engineer
Braintrust Outliers- Improved AI model accuracy by reviewing and refining outputs using Reinforcement Learning with Human Feedback (RLHF), leading to better alignment with human preferences.
- Enhanced API quality by prompt-engineering and validating large language models (LLMs), optimizing JSON file formatting for seamless integration.
October 2024 - May 2025
Freelance Software Developer
Stallion Group Security- Built and deployed a full-stack commercial website using ReactJS and TypeScript, delivering an optimized user experience that boosted client engagement.
- Increased client sales by 50% by implementing TikTok ad integration and defining target audiences in British Columbia through a robust digital marketing strategy
January 2024 - September 2024
Service Desk Analyst Co-op
Microserve- Delivered high-quality Tier-1 technical support by resolving end-user issues efficiently via ticketing systems from a range of small to large enterprises.
- Streamlined onboarding processes by automating PowerShell scripts, reducing manual setup time by 40%.
- Maintained smooth client operations by managing enterprise IT infrastructure, including Active Directory, Group Policy Objects (GPO), M365 Administration, and Azure.
December 2022 - September 2023
Sales Representative
Club16 Trevor Linden Fitness- Delivered exceptional customer service by consistently selling 20+ memberships monthly, meeting monthly quotas.
- Trained and mentored new hires, enhancing team collaboration and productivity, resulting to a 15% improvement in overall sales performance.
August 2018 - December 2022
Projects
Commercial Website
A user-intuitive commerical website for a company providing security services.
Epoxy Business Website
Full-Stack webapp features complete quote submission form
TicketHub
Full-Stack webapp serving as a TicketMaster Alternative using their OpenAPI.
Cleaning Business Website
Full-Stack website with front-end and back-end communication.
Turning Concepts into Code:
Crafting your Digital Dreams
Innovative in designing and deploying reliable web applications and Software Solutions!
Let's get in touch!