The Story So Far
About
Systems and infrastructure engineer with 3+ years delivering technical solutions across enterprise integrations, cloud deployments, and full-stack application lifecycles. I thrive at the intersection of complex systems — connecting APIs, automating workflows, and building the tools that keep operations running smoothly.
My path started in customer-facing roles — selling gym memberships, then managing enterprise IT help desks — which hardwired a stakeholder-first mindset into everything I build. Today I bring that same energy to API diagnostics, cloud architecture, and shipping full-stack applications that actually serve the people using them.
Currently pursuing AWS Solutions Architect Associate. Holds three AWS credentials and 15+ professional certifications spanning cloud security, backend development, and database administration.
What I Do
Services
API Diagnostics & Integration
Diagnosing REST API authentication failures, webhook delivery errors, and transaction reconciliation discrepancies across enterprise client environments. Experienced with payment gateways, PSA/CRM platforms, and accounting system connectivity.
Cloud & Infrastructure
Managing and optimizing cloud infrastructure across AWS (S3, EC2, IAM, VPC) and Azure. Active Directory administration, M365 management, and actively pursuing AWS Solutions Architect Associate certification.
Full-Stack Development
Building end-to-end web applications with React, TypeScript, and Express on the frontend, backed by Spring Boot, Java, and Python services. From concept through deployment — performance, security, and SEO built in.
Automation & DevOps
Streamlining workflows through PowerShell and Bash scripting, CI/CD pipelines, and AI-assisted development. Reduced manual onboarding time by 40% through automated user provisioning at enterprise scale.
Showroom
Technical Support Expert
Kaseya- Delivering expert-level technical support on ConnectBooster, an accounts receivable automation platform, ensuring seamless operations and training for MSPs and MMEs clients.
- Resolve 30+ weekly Zendesk cases involving API integrations, payment gateways, and PSA/accounting platform connectivity issues.
- Maintain 60%+ First-Day Resolution (FDR), consistently outperforming team baseline. Contribute to improved team-wide FDR performance exceeding 50%.
- Diagnose REST API authentication failures, webhook delivery errors, and transaction reconciliation discrepancies across enterprise client environments.
Web Application Engineer
Freelance- Design and deploy full-stack commercial websites for local businesses, focusing on performance, security, and SEO.
- Develop React + TypeScript front-end applications integrated with Express-based backend services.
- Integrate automated client communication workflows and analytics tracking to optimize conversion performance.
- Configure DNS records, hosting environments, and production deployment settings.
AI Software Engineer
Braintrust Outliers- Improved AI model output quality through Reinforcement Learning from Human Feedback (RLHF), evaluating and refining responses to better align with real-world usage patterns.
- Engineered prompts and validated LLM outputs via API testing, optimising JSON schema formatting for seamless downstream system integrations.
Service Desk Analyst Co-op
Microserve- Delivered Tier 1 support across enterprise environments including Active Directory, Microsoft 365, and Azure.
- Automated user provisioning workflows using PowerShell and batch scripting, reducing manual onboarding time by 40%.
- Maintained SLA compliance and supported high-availability systems with 99% uptime.
- Collaborated with infrastructure teams to translate business requirements into technical system configurations.
Sales Representative
Club16 Trevor Linden Fitness- Delivered exceptional customer service by consistently selling 20+ memberships monthly, meeting monthly quotas.
- Trained and mentored new hires, enhancing team collaboration and productivity, resulting in a 15% improvement in overall sales performance.
Selected Work
Projects
01Commercial Website
A user-intuitive commercial website for a security services company. Increased client sales by 50% through TikTok ad integration and targeted digital marketing.
02Epoxy Business Website
Full-Stack webapp with complete quote submission form and automated client communication workflows.
03TicketHub
Full-Stack webapp serving as a TicketMaster alternative, built on their Discovery API with real-time event search.
04Cleaning Business Website
Full-Stack website with front-end and back-end communication, automated email replies for client booking.
What's Next?
Let's build
something together.
Get in touch