The Story So Far
About
Systems and infrastructure engineer with 3+ years delivering technical solutions across enterprise integrations, cloud deployments, and full-stack application lifecycles. I thrive at the intersection of complex systems — connecting APIs, automating workflows, and building the tools that keep operations running smoothly.
My path started in customer-facing roles — selling gym memberships, then managing enterprise IT help desks — which hardwired a stakeholder-first mindset into everything I build. Today I bring that same energy to diagnosing API integrations across platforms like ConnectWise, QuickBooks, and Xero, designing cloud architecture, and shipping full-stack applications that actually serve the people using them.
Currently pursuing AWS Solutions Architect Associate. Holds three AWS credentials and 15+ professional certifications spanning cloud security, backend development, and database administration.
What I Do
Services
API Diagnostics & Integration
Diagnosing REST API authentication failures, webhook delivery errors, and transaction reconciliation discrepancies across enterprise client environments. Experienced with payment gateways, PSA/CRM platforms, and accounting system connectivity.
Cloud & Infrastructure
Managing and optimizing cloud infrastructure across AWS (S3, EC2, IAM, VPC) and Azure. Active Directory administration, M365 management, and actively pursuing AWS Solutions Architect Associate certification.
Full-Stack Development
Designing and shipping production web applications from frontend to backend. Specializing in Next.js for commercial and business websites, with broader experience across React, TypeScript, Node.js, and Python. Every build ships with performance, security, and SEO as first-class priorities.
Automation & DevOps
Building reliable delivery pipelines with CI/CD, infrastructure as code (Terraform, CloudFormation), and container orchestration. Automating repetitive operations through scripting (PowerShell, Bash, Python) so teams ship faster with fewer manual touchpoints.
Agentic Engineering
Building AI-driven agentic workflows that automate systems and operations end-to-end. From lead generation pipelines to client onboarding sequences, leveraging autonomous agents to eliminate manual processes and stay ahead of the AI evolution.
What I Have
Showroom
Technical Support Expert
Kaseya- Delivering expert-level technical support on ConnectBooster, an accounts receivable automation platform, ensuring seamless operations and training for MSP and MME clients.
- Resolve 30+ weekly Zendesk cases involving API integrations across PSA platforms (ConnectWise, Autotask), payment gateways (Bambora, BlueSnap, BNG), and accounting packages (QuickBooks, Microsoft Business Central, Sage, Xero).
- Maintain 60%+ First-Day Resolution (FDR), consistently outperforming team baseline. Contribute to improved team-wide FDR performance exceeding 50%.
- Diagnose REST API authentication failures, webhook delivery errors, and transaction reconciliation discrepancies across PSA, payment, and accounting platform integrations.
- Leverage MongoDB read access to query production databases, trace data inconsistencies, and resolve client-reported issues at the source.
Web Application Engineer
Freelance- Design and deploy full-stack commercial websites for local businesses, focusing on performance, security, and SEO.
- Develop full-stack Next.js + TypeScript applications with server-side rendering, API routes, and optimized performance.
- Integrate automated client communication workflows and analytics tracking to optimize conversion performance.
- Configure DNS records, hosting environments, and production deployment settings.
AI Software Engineer
Braintrust Outliers- Improved AI model output quality through Reinforcement Learning from Human Feedback (RLHF), evaluating and refining responses to better align with real-world usage patterns.
- Engineered prompts and validated LLM outputs via API testing, optimising JSON schema formatting for seamless downstream system integrations.
Service Desk Analyst Co-op
Microserve- Delivered Tier 1 support across enterprise environments including Active Directory, Microsoft 365, and Azure.
- Automated user provisioning workflows using PowerShell and batch scripting, reducing manual onboarding time by 40%.
- Maintained SLA compliance and supported high-availability systems with 99% uptime.
- Collaborated with infrastructure teams to translate business requirements into technical system configurations.
Sales Representative
Club16 Trevor Linden Fitness- Delivered exceptional customer service by consistently selling 20+ memberships monthly, meeting monthly quotas.
- Trained and mentored new hires, enhancing team collaboration and productivity, resulting in a 15% improvement in overall sales performance.
Selected Work
Projects
01Commercial Website
A user-intuitive commercial website for a security services company. Increased client sales by 50% through TikTok ad integration and targeted digital marketing.
02Epoxy Business Website
Full-Stack webapp with complete quote submission form and automated client communication workflows.
03TicketHub
Full-Stack webapp serving as a TicketMaster alternative, built on their Discovery API with real-time event search.
04Cleaning Business Website
Full-Stack website with front-end and back-end communication, automated email replies for client booking.
What's Next?
Let's build
something together.
Get in touch